Information We Collect

tenoravexium collects various types of information to provide our budget analysis services effectively. When you create an account with us, we gather basic identification details including your name, email address, and contact information. This allows us to maintain your account and communicate important updates about our services.

Our platform automatically collects technical information about your device and usage patterns. This includes your IP address, browser type, operating system, and how you navigate through our website. We use this data to improve our service performance and ensure compatibility across different devices.

• Personal identifiers: name, email, phone number
• Device information: browser type, IP address, device specifications
• Usage data: page views, feature interactions, session duration
• Optional financial data: income ranges, expense categories, budget preferences

How We Use Your Information

Your information serves multiple purposes within our platform. Primarily, we use your data to deliver personalized budget analysis and financial insights tailored to your specific situation. This includes generating custom reports, tracking your progress over time, and providing relevant recommendations for improving your financial health.

We also use collected information for service improvement and security purposes. By analyzing usage patterns, we can identify areas where our platform excels and areas that need enhancement. This helps us develop new features that actually benefit our users rather than adding unnecessary complexity.

Information Sharing and Disclosure

tenoravexium follows strict guidelines regarding information sharing. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your financial data and personal details remain confidential within our secure systems.

Limited sharing occurs only in specific circumstances that directly benefit your experience or meet legal requirements. For instance, we work with trusted technology providers who help maintain our servers and ensure data security. These partners have signed comprehensive agreements that prevent them from using your information for any purpose other than supporting tenoravexium's services.

• Authorized service providers bound by confidentiality agreements
• Legal authorities when required by valid court orders or POPIA compliance
• Business transfers, with your explicit consent and notification
• Emergency situations involving immediate safety concerns

Your Rights and Control

You maintain significant control over your personal information within tenoravexium. At any time, you can access your account dashboard to review what information we have collected, modify incorrect details, or update your preferences. This transparency ensures you always know what data we hold and how it's being used.

Under POPIA, you have the right to request complete deletion of your account and associated data. This process typically takes 30 business days to complete thoroughly. We will confirm the deletion in writing and provide you with a reference number for your records.

Data Security and Protection

tenoravexium employs multiple layers of security to protect your information. All data transmission between your device and our servers uses industry-standard encryption protocols. Your financial information receives additional encryption before storage, ensuring that even our own technical staff cannot access your raw financial data without proper authorization.

Our security team conducts regular audits and vulnerability assessments. We maintain partnerships with cybersecurity firms who help us stay ahead of emerging threats. Any security incidents are addressed immediately, and affected users receive prompt notification with clear instructions on protective measures they should take.

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication available for all accounts
• Regular security audits by independent third parties
• Secure data centers with physical access controls
• Automated backup systems with encrypted storage

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services or as required by South African law. Active account data remains accessible while your account is open and for 12 months after your last login. This grace period allows you to reactivate your account and access your financial insights if you decide to return.

Some information may be retained longer for legitimate business purposes, such as fraud prevention or legal compliance. However, this retained data is anonymized and cannot be traced back to individual users. Financial analysis data is typically purged after 5 years, aligning with standard financial record-keeping practices in South Africa.

International Data Transfers

While tenoravexium primarily operates within South Africa, some of our technology infrastructure partners are located in other countries with strong data protection laws. Any international data transfers are conducted under strict contractual arrangements that ensure your information receives the same level of protection required by POPIA.

We specifically avoid transferring data to countries without adequate data protection frameworks. Our international partners must demonstrate compliance with privacy standards equivalent to or stronger than South African requirements. You have the right to request information about which countries your data may be processed in.

Cookies and Tracking Technologies

tenoravexium uses cookies and similar technologies to enhance your browsing experience and provide personalized budget analysis features. Essential cookies are necessary for basic platform functionality, such as maintaining your login session and remembering your dashboard preferences.

Analytics cookies help us understand how users interact with our platform, allowing us to improve navigation and feature accessibility. You can control cookie settings through your browser, though disabling certain cookies may limit some platform functionality. We respect your browser's "Do Not Track" settings and provide clear options for managing your privacy preferences.

Updates to This Policy

This privacy policy may be updated periodically to reflect changes in our services, legal requirements, or industry best practices. We will notify you of significant changes through email and prominent notices on our platform. Minor clarifications or administrative updates may be made without individual notification, but all changes will be clearly documented with effective dates.

We encourage you to review this policy periodically, especially before sharing additional personal information or using new features. Your continued use of tenoravexium after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you have the right to close your account and request data deletion.